Frequently Asked Questions

Ultra Light — Featherlight feel with maximum breathability

Light Cushion — Lightweight cushioning without the bulk

Max Cushion — Maximum cushioning for all-day comfort

We offer a 1 year limited warranty on all Balega socks

To keep your Balega socks feeling fresh and performing at their best, machine wash them in cold or warm water with similar colours. Turn them inside out before washing and avoid using bleach or fabric softener, as these can damage the fibres and affect the sock’s performance.

For best results, air dry your socks or tumble dry on a low setting. Avoid ironing or dry cleaning.

With the right care, your Balega socks will stay comfortable, supportive and ready for your next run.

Sustainability and social responsibility are central to how Balega designs and makes its socks. Balega achieved Climate Neutral Certification in 2023 after measuring the carbon emissions across its full product range, and is reducing its footprint by expanding recycled-polyester blends, redesigning packaging to use less raw material and be fully recyclable, and purchasing carbon offsets to cover remaining emissions. On sourcing, Balega is working with its suppliers toward full chain-of-custody certification for Recycled Polyester and Responsibly-sourced Wool and Mohair, ensuring animals are treated humanely in the production of raw materials. Many styles already incorporate recycled plastic in the Drynamix™ moisture-wicking yarn, with recycled content expanding across the range. As a member of How2Recycle, Balega has also removed non-recyclable elements like laminate coatings from its packaging to make it easier for customers to recycle.

Once an order has been placed, we’re unable to make changes, updates, or cancellations.

If you’d like to return your order, you can request a return label using the link below. A pre-paid shipping label will be emailed to you, which you can use to return your package once it has been received.

Once your return arrives at our facility, we’ll process a refund to your original payment method.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Add four pairs of Balega socks to your cart and your lowest-priced pair is free. Mix and match any styles you like. The discount is applied automatically at checkout, no code needed.

We currently only ship within New Zealand.

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

Standard shipping normally takes 2-3 business days within Auckland. Allow 3-5 days for orders outside of Auckland.

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

To start a return, you can contact us atinfo@balega.co.nz. If your return is accepted, we’ll send you the details of the return shipping address.  Items sent back to us without first requesting a return will not be accepted.

Refunds are processed within 7 days from when we receive the item(s). We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.